Sound familiar?
Team facilitation & workplace reset
When a whole team carries tension, another ordinary meeting may only repeat the pattern. Independent facilitation creates space to name the issues and agree how to work together.
- A team split into sides and avoiding the real issues.
- A board or leadership group stuck on a hard decision.
- Unclear responsibilities and recurring friction after change.
A practical next step
How I help
- 01
Listen and plan
We clarify the purpose, hear relevant perspectives and decide whether a group session is suitable.
- 02
Design the session
The agenda and ground rules reflect the group's needs, including participation and access requirements.
- 03
Hold the conversation
I guide discussion so different perspectives are heard and options can be explored without forcing agreement.
- 04
Agree working practices
The group records practical actions, responsibilities and a way to review progress.
Who it’s for
Available to councils, schools, health services, aged and disability care providers, and small and family businesses.
Serving Northern Rivers NSW, Tweed, Gold Coast, Brisbane and SE Qld, with Australia-wide online appointments. In-person availability is agreed for your location.
Areas we serve →Why Open Hands
Lorraine Dawson is an AMDRAS-accredited mediator and qualified lawyer (LLB), with a master’s in HR and organisational development. She brings an impartial, practical understanding of the people and legal issues involved.
Meet in person or online. Information is handled confidentially, subject to agreed terms, legal obligations and relevant safety exceptions.
Questions people ask
General information only, not legal advice. Your circumstances and the current rules matter.
Is this the same as a team-building day?
No. Facilitation addresses a defined issue or working relationship. It may involve difficult conversations rather than recreational activities.
Can a board or committee use this service?
Yes. A structured, impartial process can help groups clarify issues and make decisions within their own governance arrangements.
Can serious complaints be handled in a group session?
Not always. Allegations requiring fact finding, individual safety issues or confidentiality concerns may need a separate process first.
Will everyone have to agree?
I do not force agreement. We clarify what can be agreed and what remains unresolved, with decision-making arrangements established beforehand.
Can the group meet online?
Yes, where the format, group size and privacy arrangements support meaningful participation.
Start with a conversation.
Thirty minutes, no cost, no obligation.