Sound familiar?
Outsourced HR support
Most small businesses do not need a full HR team. They do need someone to call when a staff issue lands, a contract is out of date or a manager needs a fair plan.
- Contracts and policies that no longer fit the work.
- Underperformance left unaddressed for too long.
- A difficult staff issue and nobody to ask.
A practical next step
How I help
- 01
Get to know your business
We discuss your team, existing documents, immediate concerns and priorities.
- 02
Put the basics in place
Employment contracts, position descriptions and workplace policies are prepared or reviewed for your circumstances.
- 03
Support your managers
Practical performance frameworks, fair improvement plans and coaching help managers address issues early.
- 04
Choose ongoing support
Essentials, Partner and Embedded plans are customised after a free conversation. Scope, access and cost are agreed for your size, needs and budget; no standard prices or hour allowances are advertised.
Who it’s for
Available to councils, schools, health services, aged and disability care providers, and small and family businesses.
Serving Northern Rivers NSW, Tweed, Gold Coast, Brisbane and SE Qld, with Australia-wide online appointments. In-person availability is agreed for your location.
Areas we serve →Why Open Hands
Lorraine Dawson is an AMDRAS-accredited mediator and qualified lawyer (LLB), with a master’s in HR and organisational development. She brings an impartial, practical understanding of the people and legal issues involved.
Meet in person or online. Information is handled confidentially, subject to agreed terms, legal obligations and relevant safety exceptions.
Questions people ask
General information only, not legal advice. Your circumstances and the current rules matter.
What is included in outsourced HR?
Depending on your agreed scope, support can include policies and contracts, performance management, phone and email advice, and manager coaching.
Are the plans fixed packages?
No. Essentials, Partner and Embedded are tailored to your business after a free call. We agree the inclusions and terms before you commit.
Can you help with performance management?
Yes. I help set clear expectations, document concerns, design fair improvement plans and prepare managers for the conversation.
Are investigations and Fair Work matters included?
Mediation, investigations and Fair Work matters are quoted separately, with a discount for plan clients.
Can support be provided online?
Yes. Phone, email and online support are available Australia-wide, with in-person work agreed according to location and need.
Start with a conversation.
Thirty minutes, no cost, no obligation.